GENERAL INFORMATION
Q: What is Samyla and where is it located?
A: Samyla is a brand specializing in premium travel products and car accessories. Our company is located in Vietnam (38 Tran Van Du, Ward 13, Tan Binh, Ho Chi Minh, Vietnam 70000) and we serve customers in the United States.
Q: Where are Samyla products manufactured?
A: Samyla products are designed by our creative team and manufactured using the Print-on-Demand (POD) model with production partners. This helps us ensure high quality and quick delivery times for our US customers.
Q: How can I contact Samyla's customer service?
A: You can contact our customer service team via email at customer@samyla.com. Our support hours are Monday to Friday, 9AM to 5PM EST.
ORDERS & PAYMENT
Q: What payment methods do you accept?
A: We accept popular payment methods in the United States including: Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. All transactions are secured according to PCI DSS standards.
Q: Can I change or cancel my order after it's been placed?
A: You can request to change or cancel your order within 2 hours after placing it by contacting our customer service via email at customer@samyla.com. After this time, your order may have entered the production process and cannot be changed or canceled.
Q: Will I receive an order confirmation after placing an order?
A: Yes, you will receive an order confirmation email immediately after completing payment. This email includes detailed information about your order, tracking number (when available), and our contact information. If you don't receive a confirmation email, please check your spam folder or contact us.
SHIPPING & DELIVERY
Q: How long does delivery take in the United States?
A: For customers in the United States, order processing time is typically 1-4 business days. After that, shipping time depends on the shipping method you choose:
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Standard shipping: 6-8 business days
Q: Does Samyla ship to all states in the US?
A: Yes, we ship to all 50 states of the United States, including Alaska and Hawaii, as well as territories such as Puerto Rico and Guam. However, delivery times may be longer for remote areas.
Q: How can I track my order?
A: After your order has been shipped, we will send you a notification email with a tracking number and link to track your package. You can also check your order status by logging into your account on our website.
Q: Is there a shipping fee?
A: Standard shipping fee is $5.99.
PRODUCTS & QUALITY
Q: How do I know the right size for products?
A: Each product page has a detailed size chart with measurement guidelines. If you're still unsure, please contact our customer service for advice.
Q: Are Samyla products durable?
A: Yes, all our products are designed and manufactured to high-quality standards. We use premium materials and advanced printing technology to ensure durability and long-lasting aesthetics for our products.
Q: How do I care for and maintain the products?
A: Specific care instructions are provided on the product page and come with each product when shipped. Generally, we recommend gentle washing with cold water and air drying to maintain the quality and colors of the products.
RETURNS & EXCHANGES
Q: What is Samyla's return policy?
A: We offer a 30-day return policy for all products. If you are not satisfied with the product for any reason, you can return it within 30 days from the date of receipt. The product must be in its original condition, unused, with tags, and in the original packaging.
Q: How do I start the return process?
A: To start the return process, please contact our customer service via email at customer@samyla.com. We will send you a return shipping label and detailed instructions on how to return the product.
Q: When will I receive my refund?
A: After we receive and inspect the returned product, the refund will be processed within 3 business days. The time for the amount to appear in your account depends on your bank or credit card company, typically 5-10 business days.
TAXES & CUSTOMS
Q: Is sales tax applied to my order?
A: Yes, sales tax will be applied to orders delivered to states where Samyla has tax obligations, according to US tax regulations. Sales tax will be calculated and displayed during checkout based on your delivery address.
Q: Are there customs fees or import taxes?
A: For US customers, there are no additional customs fees or import taxes as we handle all necessary arrangements for shipping to the United States.
SECURITY & PRIVACY
Q: How does Samyla protect my personal information?
A: We value your privacy and comply with all data protection regulations. Your personal information is encrypted and protected by advanced security measures. We never share your information with third parties without your consent. For more details, please see our Privacy Policy.
Q: Are transactions on the website secure?
A: Yes, all transactions on our website are secured with 256-bit SSL encryption technology, ensuring your payment information is protected. We comply with PCI DSS security standards to protect credit card data.
CONTACT INFORMATION
Samyla
38 Tran Van Du, Ward 13, Tan Binh, Ho Chi Minh, Vietnam 70000
Email: customer@samyla.com
Support Time: Mon - Fri 9AM to 5PM EST