Your Satisfaction Drives Us
At Samyla, we’re committed to ensuring your Spare Tire Covers, Car Sun Shades, Car Seat Covers, and Car Floor Mats meet your expectations. If they don’t, we’ll make it right with a simple and fair return and refund process. Need assistance? Email customer@samyla.com—we’re here Mon - Fri, 9 AM - 5 PM EST.
Returns
• 30-Day Return Window: You have 30 days from delivery (per tracking) to request a return. Requests after 30 days will be denied.
• Eligibility: Your accessory must:
o Be unused and in the same condition as received.
o Include all tags and original packaging.
o Be accompanied by your receipt or proof of purchase.
• How to Return:
- Email customer@samyla.com with your order number, reason for return, and proof of purchase.
- Our team will review your request within 2-3 business days and, if approved, provide a prepaid shipping label (free) and return instructions.
- Pack the item securely and ship to the designated address (see below).
- Email us the tracking number at customer@samyla.com to confirm receipt.
• Note: Unapproved returns will not be accepted—always wait for our email approval! International returns (outside the US) may take 20-25 days in transit, plus customs processing.
Damages and Issues
• Report: Inspect your order upon arrival. If your accessory is defective, damaged, or incorrect, contact us within 7 days of delivery at customer@samyla.com.
• Process:
o Send clear photos of the issue to customer@samyla.com.
o We’ll provide a prepaid return label (we cover the cost).
o Using your own carrier? We can’t refund those shipping costs.
• Resolution: After inspection, we’ll email you about your refund or replacement within 2-3 business days.
Exchanges
• We don’t offer direct exchanges. To get a different item, return your accessory for a refund, then place a new order at samyla.com. This ensures you get what you want as quickly as possible.
• Before ordering, double-check your design, size, and details. We don’t accept returns for issues like selecting the wrong item or shipping address.
Refunds
• Amount: For approved returns:
o Partial Return: Refund matches the item’s price.
o Full Order Return: Refund equals the total paid, including original shipping (if charged).
• Process:
o We’ll process your refund within 2-3 business days of receiving your return at our facility.
o Refunds are issued to your original payment method (e.g., PayPal, bank card) - we’ll email to confirm, just reply to wrap it up.
• Late or Missing Refunds: Bank delays may add 10-15 business days. If you don’t see your refund after 15 days, email customer@samyla.com—we’ll respond within 2-3 business days.
Shipping Your Return
• Return Address:
o Address: 812 Oak Ridge Dr, Tupelo, MS 38804, USA
• Important:
o Notify us of your return shipment by emailing the tracking number to customer@samyla.com.
o Only include Samyla accessories in your return—we’re not responsible for non-Samyla items.
o We’re not liable for lost or damaged returns during shipping, and no refunds will be issued in such cases.
Return Shipping Costs
• Customers are responsible for return shipping fees unless the issue is our error (e.g., damaged, defective, or incorrect item), in which case we provide a prepaid label.
Need Help?
Questions or issues? We’re here to assist!
• Email: customer@samyla.com
• Phone: +1 (302) 729-3573
• Support Hours: Mon - Fri: 9 AM - 5 PM EST